Process and contact information for submitting a complaint about products or services of CoinW.AE website or mobile application. You may file a complaint here. You may also contact us at [email protected] or submit your complaint in writing to: LCT Global FZCO Attn: Complaints Department 5th Floor, Convention Tower Dubai World Trade Center Dubai, UAE I If you are emailing or writing to us directly, please include the following information in your complaint: Your name and account email address Date of complaint Your contact information Details of your complaint Any supporting documentation relating to your complaint We will acknowledge all complaints as soon as possible, but in no event later than 7 days of receiving your complaint.